Payment Policy

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Accepted methods

• ACH or bank transfer from a U.S. bank account.
• Wire transfer. The sender pays all bank and intermediary fees.
• Credit card through [payment provider]. A processing fee of [X%] applies and is shown before you pay.

Terms

• Payment is in U.S. dollars.
• Full payment is required before we process, prepare or ship an order, unless approved credit terms are agreed in writing.
• A payment counts when funds have cleared.
• Pay only to the account or link shown on your official invoice. If in doubt, call us on +1 (000) 000-0000.

Held orders

We may hold an order if a payment is incomplete, declined, reversed or flagged for fraud checks. We will tell you why and what we need, and we aim to resolve checks within [2] business days.

Disputes

Please contact us before disputing a charge so we can resolve it quickly. Fees from failed or reversed payments are passed on at cost.