Return & Refund Policy

Template text. Have a qualified lawyer review and adapt it to your business before publishing. Fill in every [bracketed] item.

Returns

Report any problem within [7] days of delivery. Because products are resold for marketplace use, returns are accepted only for: items damaged in transit, incorrect items, or quantity shortages. Contact sale@directbulkwholesale.com with your order number and photos.

How it works

• We confirm eligibility and issue a return authorization if needed.
• Items must be unused, in original packaging and returned with the authorization.
• We pay return shipping for our errors and damaged items; otherwise the buyer pays.
• [Restocking fee, if any: state it here.]

Not returnable

Perishable items, opened or used products, special-order items and items the buyer has labeled or prepped for a marketplace, unless they arrived defective.

Refunds

Approved refunds go back to the original payment method within [7-10] business days after we receive and inspect the return. If we cancel an order, you receive a full refund.

Services and courses

[State the refund terms for ungating, management services and the course, for example: course refunds are available within X days of purchase if fewer than Y modules have been accessed.]