+1 (000) 000-0000  ·  sale@directbulkwholesale.com  ·  Mon-Fri: 9:00 AM - 6:00 PM EST
FAQ

Answers, without the runaround

Grouped by where you are. If yours is not here, ask us.

The basics

What does Direct Bulk Wholesale do?

Direct Bulk Wholesale supplies brand-name wholesale products to Amazon, Walmart and other online sellers. We provide an invoice with every order, prepare inventory for FBA or WFS if you ask, and give honest guidance on ungating and account health.

Are the products genuine?

We buy from brands, manufacturers and authorized distributors, and we give you an invoice with every order. Ask your account manager what documentation is available for a specific product before you order.

Is there a minimum order?

It depends on the brand and category. Your account manager confirms the minimum before you commit to anything.

Can I place a small test order?

Often, yes. Some brands allow starter quantities and some do not. We will tell you which applies before you pay.

Where do you ship?

To a business or home address, a prep centre or straight to a fulfillment location. Delivery is quoted per order.

Do you sell to sellers outside the U.S.?

Yes, if you sell in the U.S. and can provide the business documents we need. Shipping, duties and taxes are quoted per order.

Where are you based?

[Warehouse address], [City], [State] [ZIP]. Phone: +1 (000) 000-0000. Hours: Mon-Fri: 9:00 AM - 6:00 PM EST.

If you are just starting

I have never sold wholesale. Can I still apply?

Yes. Many of our customers start with no wholesale history. Tell us what you sell and what you can spend, and we will suggest a starting order that will not sink you if the first product underperforms.

Do I need a business entity?

Most brands and distributors want to see a registered business, an EIN and often a resale certificate. We will tell you what applies to the categories you are interested in.

How much money do I need to start?

That depends on the category and the brand minimums. We will not push you toward a bigger order than your budget supports.

How do I know a product is worth buying?

Run the numbers first. Our profit calculator shows profit, margin, ROI and your break-even price before you spend anything.

If you are scaling

Can you support larger or repeat orders?

Yes. Repeat customers get an account manager who knows their catalog and reorder rhythm, and we can discuss volume terms on brands where there is room to.

Can you prep inventory for me?

Yes. FBA and WFS prep, labelling and shipment-ready packing are available so your own time stays on buying and selling.

Can you ship to more than one place?

Yes. We can split a shipment between prep centres or fulfillment locations. Ask when you place the order.

Ungating and restrictions

What is ungating?

Ungating is getting Amazon's approval to sell in a restricted category or brand. Amazon may ask for invoices, business details and product information.

Can you guarantee approval?

No. Amazon makes every approval decision. We help you prepare a complete, accurate application and the documents behind it.

What documents will I need?

Typically business details, supplier invoices that meet Amazon's current requirements, and product identifiers. We tell you exactly what applies to your category.

Should I buy before I am ungated?

Not until you know what the requirements are. We review the product and your account first so you can decide before you spend.

How long does it take?

It depends on the category, your account and Amazon's review queue, so we do not promise a timeline.

Managed service

What is the managed service?

We handle day-to-day marketplace operations for you: product selection, sourcing, paperwork, prep, shipment coordination and reporting. You remain the owner of your seller account.

Is this a training course?

No. It is done for you. If you would rather learn the process yourself, see our course.

What does it cost?

Pricing depends on scope and budget. Ask for a quote and we explain the fees before you commit.

Do you guarantee profit?

No. Marketplace results depend on products, pricing, competition and fees. We share the numbers behind each recommendation so you decide with clear data.

How often will I get reports?

Your account manager agrees a reporting schedule with you at the start.

Account reinstatement

Can you get my account reinstated?

We cannot promise that. Amazon makes the final decision. We review your case, identify the likely root cause and help you write an accurate Plan of Action.

What do you need from me?

The suspension notice, your account history and any supporting documents such as invoices and supplier details.

Do you create documents for appeals?

No. We only use genuine documents. If your paperwork is missing, we help you obtain real documentation, and we will not submit anything fabricated.

Can you help with held funds?

We can guide you through Amazon's disbursement process and the follow-up it requires. Release is up to Amazon.

What causes suspensions?

Common reasons include authenticity or invoice complaints, intellectual property complaints, account verification problems, linked accounts and poor performance metrics.

The course

Is the course live or self-paced?

The modules are recorded and self-paced, with live Q&A sessions as scheduled.

Will it guarantee results?

No. It teaches a process. Results depend on your effort, budget, products and the marketplace.

Is ungating included?

One module explains how approvals work. The approval itself is decided by the marketplace.

How do I get help?

Email us and we reply within our business hours.

Still have a question?

Ask us directly. A real person replies within one business day.

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